
Questions about an account, a lesson or a payment.
Email is the fastest way to reach us, and it is the channel our Refund and Cancellation policies point at. Include the email address on your account so we can find it.
Billing and refund requests: we aim to respond within 2 business days — see the Refund Policy.
Registered company
Also useful
Cancelling a subscription does not need an email — you can do it yourself from your account settings, and there is no cancellation fee. See the Cancellation Policy. For how we handle your and your child’s data, see the Privacy Policy; to learn what the platform is, see About 3Roots Academy.